Refund policy

Returns Policy

CLOTHING RETURNS

Returns can be made for a full refund or store credit (please note our return fee - $8.95 will be deducted) provided the returned item meets the following criteria: 

• Your item is returned to us within 14 days of receiving your order.
• The item is unworn or unused with all original packaging and tags attached. 
• The item is not a mark-downed sale item.
• If you would like to exchange your item, you must return the item yourself, and we will ship new items back free of charge. 

Faulty Item

If your item has arrived with a fault or damage please email us at info@byspiller.com.au before beginning the returns process. An investigation will be opened into any faulty products before they are returned. If your garments are NOT deemed as faulty we will not accept a return. Please note: This does not include garments with extended or loose threads that can be cut off. 

Returns must be requested within 7 days of receiving your item, and sent back within 14 days. Prior to sending back your return please email us at info@byspiller.com.au

Please remember to include your name & order number otherwise we cannot issue you with a refund/store credit.

 RETURNS ON SALE/PROMOTIONAL CODE ITEMS

Sale items are final and not eligible for return, exchange or refund.

 EXCHANGES - CHANGE OF MIND / INCORRECT SIZE

If you wish to return exchange your items due to change of mind or incorrect size, please email us at info@byspiller.com.au prior to sending your items back.